G. Joel Hager
Targeting Strategic Leadership Opportunities
Role Types
- Senior Operations Manager / Director
- Regional Program Manager
- Strategic Operations / Business Operations Leader
- Multi-State Operations Coordinator
- Senior Program Director
- Operations Excellence Manager
Experience & Scope
- Multi-tier team leadership (senior coordinators, team members)
- Multi-location or regional oversight
- Process optimization & performance management
- Cross-functional program coordination
- Strategic planning & execution
- Stakeholder relationship management
Executive Strategic Summary
I am a dynamic leader with an extensive corporate background and 7+ years of professional management experience, specializing in driving operational excellence, multi-state program oversight, and measurable community growth. My focus is on translating strategic vision into tangible, high-impact results in complex, multi-location environments. I am confident in my ability to immediately add value in a senior role focused on optimization, team leadership, and strategic execution.
- ▶ Regional Program Oversight: Led and scaled programs and operations across a 6-state region, coordinating a multi-tier team of leaders.
- ▶ Quantifiable Growth: Drove substantial organizational growth and reduced program cancellation rates through strategic planning and process optimization.
- ▶ Technical Expertise: Managed corporate service operations for systems used by over 20,000 employees, skilled in ServiceNow, Jira, Confluence, and ITIL Foundations (V3).
My Immediate Value Proposition (What I Deliver)
Strategic Problem Solver
I translate operational chaos into streamlined, multi-state compliant processes, ensuring no legal/compliance incidents in my programs by closing process gaps.
Measurable Cost Efficiency
I implement performance metrics that have historically led to significant reduction in program failure rates, directly improving resource allocation and cost savings.
Team & Scale Execution
I build and scale high-performing, decentralized teams ready to manage substantial organizational growth within the first year.