Portfolio
Case Studies & Key Projects
What I did, what I owned, and what the results do and do not show
At a Glance
Key Facts
| Area | Detail |
|---|---|
| Regional scope (volunteer) | Six states: VA, WV, TN, NC, SC, GA — Appalachian Region of Paizo Organized Play |
| Global committee scope (volunteer, 2023–July 2026) | 18 international regions — Onboarding Committee and VO Handbook |
| DragonCon growth | Weighted count of reported tables up 183%, 2022 to 2024 |
| Atlanta cancellations | Declined as scheduling moved toward a two-week minimum lead time |
| DragonCon tier | Returned to Tier 1 for the first time since the pandemic |
| Enterprise applications supported (Amtrak, shared team of six Tier 2 leads) | 400+ applications; 20,000+ employees |
| Community platform | 400+ member Discord server; 13-applet automation network |
| Thought leadership reach | 59,000+ LinkedIn impressions within 30 days (analytics at that time) |
| Production spend | $0 incremental production spend: Regional Health Dashboard and Job Search Tracker |
| Company | Workers’ Rebellion LLC — first product launched August 2026; C2C/1099 IT consulting available |
Career Arc
Progression highlights
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1Founder & CEO — Workers’ Rebellion LLC (September 2025–Present)Self-funded software company; first product launched August 2026
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2Regional Venture-Coordinator (Regional Operations Director equivalent) — Volunteer (September 2025–Present)Volunteer with the organization since 2018; top volunteer operational role for the six-state Appalachian Region; former chair of the 18-region global Onboarding Committee (2023–July 2026)
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3Senior Product Delivery Associate — JPMorgan Chase (2022–2025)Financial technology product delivery within regulatory requirements
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4Technical Systems Consultant — Teladoc Health (2021–2022)Healthcare platform documentation; HIPAA/GDPR; international incident coordination
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5Venture-Captain, Atlanta — Organized Play Foundation (Volunteer, 2021–2025)Built the Atlanta cancellation-tracking dashboard; DragonCon planner
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6Lead Service Management Analyst — Amtrak (2016–2020)One of six Tier 2 leads; ServiceNow transition (service catalog workstream, team-owned)
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7Earlier Career — Manufacturing & TelecommunicationsISO 9001 transition (Rodel / Rohm & Haas); customer service and security assurance (Comcast, DuPont)
Case Study 1
Strategic Leadership & Program Management
Regional Program Leadership & Large-Scale Event Operations
Context
- DragonCon is the Atlanta Pathfinder Society’s largest convention presence: a multi-day event requiring volunteer recruitment, scheduling, and ticketing coordination
- Game cancellations were degrading the player and GM experience
- Paizo’s standard reporting gave limited visibility into why sessions were cancelled
My Role
- Venture-Captain, Atlanta: directly oversaw four Venture-Lieutenants and indirectly oversaw six Venture-Agents
- Sole planner for Atlanta Pathfinder Society’s DragonCon program
- Since September 2025, Regional Venture-Coordinator for the six-state Appalachian Region
Actions Taken
- Built a Google Forms/Sheets/Apps Script dashboard to track Atlanta game cancellations; Paizo Organized Play leadership commended it
- Moved Atlanta scheduling toward a two-week minimum lead time
- Planned DragonCon operations, including volunteer recruitment and on-site coordination
- Manage Atlanta Pathfinder Society’s relationship with the City of Marietta Department of Parks & Recreation (annual partnership since 2023 for Marietta the Gathering)
- Went beyond the Venture-Captain requirement by also coordinating conventions, running additional quarterly games, and serving on a global committee
Results
- DragonCon’s weighted count of reported tables grew 183% from 2022 to 2024
- Atlanta game cancellations declined as scheduling moved toward a two-week minimum lead time
- DragonCon returned to Tier 1 status for the first time since the pandemic
- The dashboard concept became the basis for the regional platform (Case Study 2)
Limits of Authority & Contribution
- Unpaid volunteer roles; no budget or P&L responsibility
- The 183% figure covers DragonCon’s reported tables from 2022 to 2024, not the whole region; underlying counts are protected by NDA
- The cancellation trend is an observed association with the lead-time change; I do not claim the dashboard or scheduling alone caused it
- Venture-Captain and Regional Venture-Coordinator authority operates within Paizo Organized Play’s volunteer structure and policies
Strategic Planning
Multi-State Operations
Event Management
Data-Informed Leadership
Dashboard Development
Stakeholder Relations
Case Study 2
Operational Intelligence & Technology
Appalachian Regional Health Dashboard — Production Platform
Context
- No unified operational health view across a multi-venue, six-state region
- Operational data was spread across several platforms
- Some data is protected by NDA, so public and private outputs had to be separated by design
- No budget for development, and other regional coordinators needed to be able to adopt it
My Role
- Product owner, specification author, and QA lead
- Directed AI-assisted development; I did not write the code
- Decision-maker for scope, priorities, and acceptance
Actions Taken
- Authored the full product specification, including metric definitions and calculation logic
- Specified NDA-compliant handling of protected data from the requirements stage
- Directed development on React/JSX, Supabase, Node.js, Vercel, Cloudflare, and GitHub
- Ran QA cycles from requirements through production and continue QA and later-phase improvements
- Designed the platform so other regional coordinators can replicate it
Results
- Platform is in production
- $0 incremental production spend
- NDA-compliant public/private separation built in from the start
- Ongoing QA and later-phase improvements in progress
Limits of Authority & Contribution
- Product direction and QA, not hands-on engineering
- Some details (metrics, access, architecture) are not shown publicly
- Future additions are in development and are not described as deployed
Product Ownership
Requirements Authorship
QA Leadership
NDA Compliance
Operational Reporting
Case Study 3
Global Governance & Organizational Leadership
Paizo Organized Play Onboarding Committee — Global Governance
Context
- Onboarding experience varied across 18 international regions
- The VO Handbook Task Force and the Onboarding Committee had overlapping mandates
- Published documentation needed accessibility checks before release
My Role
- Chair of the committee, 2023 to July 2026
- Co-author of the publicly available VO Handbook (a collaborative effort)
Actions Taken
- Chaired quarterly meetings and project-specific sessions with international members
- Ran the document pipeline, including accessibility verification with checking tools and a quality-control review by the organization’s accessibility reviewer
- Managed shared project tools: Google Drive, Freedcamp, and design assets
- Successfully petitioned to merge the VO Handbook Task Force into the Onboarding Committee
Results
- VO Handbook publicly available
- Overlapping task force and committee functions consolidated
- Accessibility-verified documentation process established
- Completed a three-year tenure as chair
Limits of Authority & Contribution
- Unpaid volunteer role; the committee advises and produces documents and does not direct regional operations
- The VO Handbook was co-authored, not solely authored
- Chair role concluded July 2026
Global Committee Leadership
Policy Development
Change Management
Accessibility Verification
Document Governance
Case Study 4
Financial Technology
Financial Technology Product Delivery — JPMorgan Chase
Context
- Delivery of financial technology products under regulatory requirements
- Dependencies across product, engineering, and business teams
My Role
- Delivery associate working within product teams
Actions Taken
- Worked with product managers, engineers, and business leaders on delivery
- Identified and resolved delivery blockers and managed cross-team dependencies
- Ran user acceptance testing cycles and delivered structured feedback to product teams
- Partnered with stakeholders at all levels through proactive communication
Results
- Delivered UAT feedback cycles and blocker resolution within regulatory requirements
- Specific project outcomes are confidential and are not described here
Limits of Authority & Contribution
- Contributor within product teams; no ownership of product P&L or budget
- Project details are confidential
Product Delivery
Regulatory Compliance
Cross-Functional Collaboration
UAT
Risk Management
Case Study 5
Healthcare Technology
Healthcare Technology Systems Operations — Teladoc Health
Context
- Platform documentation and process standardization in HIPAA/GDPR environments
- International incident coordination for the Denmark office
- A video codec issue was affecting physician call quality
My Role
- Documentation owner for the TeamSupport platform and Sales Demo environment
- Primary point of contact for Denmark office incident coordination
Actions Taken
- Documented processes in Jira/Confluence for the TeamSupport platform and Sales Demo environment
- Partnered with the TeamSupport team to surface and resolve system issues
- Identified the codec issue in the Denmark office, escalated it, and coordinated with technical teams
- Supported QA testing for demonstrations and customer onboarding
Results
- A codec change resolved the issue and prevented broader physician service disruption
- HIPAA/GDPR-aligned documentation and incident coordination maintained
Limits of Authority & Contribution
- Coordinated and escalated the codec issue; the technical fix was made by other teams
- Contract consultant role
HIPAA / GDPR
Jira / Confluence
International Coordination
QA Participation
Technical Escalation
Case Study 6
Enterprise Service Management
Enterprise Service Management & ServiceNow Transition — Amtrak
Context
- Tier 2 support for 400+ applications serving 20,000+ employees, with 24/7 coverage
- Enterprise-wide transition to the ServiceNow ITSM platform
My Role
- One of six Tier 2 support leads
- Member of the team that collectively owned the service catalog workstream
Actions Taken
- Participated in the shared on-call rotation that supported 24/7 operations
- Contributed to the ServiceNow transition: the team handled requirements gathering, testing coordination, and implementation discussions with IBM as platform builder
- Partnered with service owners to redesign onboarding and operational processes
- Mentored junior analysts and coordinated cross-team initiatives
- Administered Active Directory in lower/non-production environments and provisioned access in SailPoint after its adoption
Results
- Team completed the service catalog workstream within the ServiceNow transition
- Improved service desk performance metrics through process redesign
Limits of Authority & Contribution
- Did not lead the overall ServiceNow migration; the service catalog workstream was owned collectively by the team
- Did not provide uninterrupted personal 24/7 coverage; on-call duty was shared among six leads
- Active Directory work was limited to lower/non-production environments
ITIL Service Management
ServiceNow
Enterprise Operations
Team Leadership
Process Improvement
Case Study 7
Community Platform & Communications Operations
Multi-Platform Community Communications Infrastructure
Context
- The community was spread across several platforms with no unified way to distribute information
- Posting manually to every channel was not sustainable
- Game scheduling announcements needed automated distribution
- A new regional hub needed a web presence soon after the regional appointment
My Role
- Built and operate the sites and automations; owner and administrator of the Discord server
Actions Taken
- Built atlantapfs.org on WordPress (since 2022) and launched appaopregion.org in September 2025
- Designed a 13-applet IFTTT automation network for multi-channel content distribution
- Automated Atlanta game scheduling announcements to socials and Discord, and deliberately did not replicate this at regional scale because the volume would bury important posts
- Embedded Paizo RSS feeds on both sites and piped the Paizo blog to Discord
- Designed and implemented role-based channel access for the GeorgiaPFS Discord server (400+ members), including a phased migration plan with a rollback plan
Results
- 13 active applets publishing from a single input to multiple channels
- 400+ member Discord server with role-based access
- Content updates propagate automatically across channels
Limits of Authority & Contribution
- Volunteer community platforms, not enterprise systems
- Automations depend on third-party services (IFTTT, Warhorn, and the social platforms)
- $0 incremental spend is not claimed for these projects
WordPress
IFTTT Automation
Discord Architecture
Community Operations
Content Strategy
RSS Integration
Case Study 8
Entrepreneurship & Brand Strategy
Founder & CEO — Workers’ Rebellion LLC
Context
- Build a business from personal experience and existing skills, with no outside funding
- Create the legal, financial, and brand foundation from scratch
My Role
- Founder and sole owner; make business spending and financial-planning decisions
- Product owner for the first product
Actions Taken
- Formed the Georgia LLC, obtained an EIN, and secured business licensing
- Wrote the specifications for the first product, a job search tracking application, directed AI-assisted development, and led QA and testing
- Launched the product commercially in August 2026 with $0 incremental production spend
- Authored the company’s brand system and a four-phase financial transparency model
- Filed a trademark application for the software
- Conducting vendor research and relationship development for additional offerings planned after development milestones
- Offer C2C and 1099 IT consulting engagements through the LLC
Results
- First product launched commercially in August 2026
- Company formed, licensed, and self-funded
- Brand system and financial transparency model in place
- Software trademark application filed
Limits of Authority & Contribution
- Early-stage, self-funded, owner-operated company
- Results shown are launch milestones, not revenue, customer counts, or profitability
- Product direction and QA, not hands-on engineering
Entity Formation
Brand Strategy
Product Ownership
Trademark Filing
Financial Modeling
Vendor Research
Technical Portfolio
Competencies demonstrated
Product Ownership & Direction
- Product specification authorship
- Requirements definition
- QA leadership through production
- Directed AI-assisted development
- React/JSX, Supabase, Node.js stack (directed)
Web & Automation
- WordPress (architecture, plugins, content)
- IFTTT (13-applet network)
- RSS integration
- Cross-platform content distribution
- Google Forms/Sheets/Apps Script
Service & Project Management
- ServiceNow ITSM
- Jira, Jira Align, Confluence
- Maximo
- ITIL V3 Foundations
- Agile methodologies
Compliance & Risk
- HIPAA / GDPR
- ISO 9001 (1994 & 2000)
- Financial services regulations
- NDA-compliant data handling
- Audit preparation
Portfolio
Case Studies & Key Projects
Documented results across strategic operations, program management, and systems development
Performance at a Glance
Key Performance Indicators
| Metric | Achievement |
|---|---|
| Regional Operations Scope | 6-state footprint (VA, WV, TN, NC, SC, GA) |
| International Committee Scope (Volunteer, 2023–2026) | 18 regions worldwide — global organized play |
| Convention Growth | 183% increase in table participation |
| Community Growth | 300% table count growth from baseline |
| Cancellation Rate Reduction | 30.41% → 20.92% (Atlanta operations) |
| Latest Convention Achievement | 41% table count increase; first post-pandemic Tier 1 status |
| Enterprise Applications Supported | 400+ mission-critical applications |
| Employees Served | 20,000+ nationwide workforce |
| Community Platform | 400+ member Discord; 13-applet automation network |
| Thought Leadership Reach | 59,000+ LinkedIn impressions within 30 days |
| System Availability | 24/7 mission-critical operations support |
| Compliance Record | Clean outcomes across all regulated environments |
| Infrastructure Budget | Zero incremental cost — all free-tier delivery |
| Company Founded | Workers’ Rebellion LLC — Founder & CEO, first product launching Aug 2026 |
Career Arc
Progression highlights
-
1Founder & CEO — Workers’ Rebellion LLC (September 2025–Present)Values-driven consumer products and software company; first product launching August 2026
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2Regional Operations Director (Regional Venture-Coordinator) — Volunteer, CurrentContinuous volunteer relationship with this organization since 2018; promoted to this role September 2025, unrelated to JPMorgan Chase departure. Top authority across 6-state organized play region; formerly chaired 18-region global onboarding committee (2023–July 2026)
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3Senior Product Delivery Associate — JPMorgan Chase (2022–2025)Financial technology product delivery; cross-functional compliance operations
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4Technical Systems Consultant — Teladoc Health (2021–2022)Healthcare platform operations; HIPAA/GDPR compliance; international incident coordination
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5Venture-Captain, Atlanta — Organized Play Foundation (Volunteer, 2021–2025)Built Atlanta operational dashboard; 30.41% → 20.92% cancellation rate reduction
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6Lead Service Management Analyst — Amtrak (2016–2020)Tier 2 support lead; ServiceNow migration service catalog workstream
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7Earlier Career — Manufacturing & TelecommunicationsISO 9001 zero-nonconformity transition (Rodel/Rohm & Haas); international customer service (DuPont, Comcast)
Case Study 1
Strategic Leadership & Program Management
Regional Program Transformation & Large-Scale Event Operations
Challenge
- Post-pandemic program decline across multi-state region
- Insufficient operational visibility — existing reporting was 7 aggregate numbers with no health context
- High cancellation rates degrading player and GM experience
- Complex multi-system convention operations with no consolidated management view
Actions Taken
- Built custom Google Forms/Sheets/Apps Script dashboard as VC — commended by Paizo OP leadership
- Advanced to Regional Operations Director; expanded dashboard concept to production platform
- Directed product specification and deployment of Appalachian Regional Health Dashboard
- Implemented systematic scheduling and engagement strategies across all venues
- Sole planner for Paizo Organized Play at DragonCon (Atlanta)
- Established municipal partnership with City of Marietta — annual since 2022
Results
- 183% increase in convention table participation
- 300% growth in table count from baseline
- 41% table count increase at latest major convention
- 30.41% → 20.92% cancellation rate reduction
- First post-pandemic Tier 1 convention in Appalachian Region
- Zero major operational failures across multi-day events
Strategic Planning
Multi-State Operations
Event Management
Data-Driven Leadership
Dashboard Development
Stakeholder Relations
Case Study 2
Operational Intelligence & Technology
Appalachian Regional Health Dashboard — Production Platform Development
Challenge
- No unified operational health view across a multi-venue 6-state region
- Data scattered across multiple platforms with no aggregation layer
- NDA constraints requiring public/private output separation by design
- Zero incremental budget — required free-tier production stack
- Needed to be replicable by other regional coordinators
Actions Taken
- Authored full product specification with 40+ defined metrics and calculation logic
- Designed role-based access architecture — VO-only dashboard, public regional hub
- Directed development on React/JSX frontend with Supabase PostgreSQL backend
- Configured Vercel deployment, Cloudflare CDN/security, GitHub version control
- Led QA cycles from requirements through production — ongoing iterative improvement
- Built for replication — architecture documented for other RVC adoption
Results
- Production deployment at zero incremental budget
- NDA-compliant data architecture from requirements stage
- Role-based access — dashboard invisible to non-credentialed users
- Multi-source ingestion — Warhorn GraphQL, MeetUp iCal, custom scrapers
- Replicable platform — designed for adoption by other RVCs
- Active QA — continuous improvement cycle in progress
Product Ownership
Requirements Authorship
QA Leadership
React / Supabase / Node.js
Vercel / Cloudflare / GitHub
NDA Compliance
Zero-Budget Delivery
Case Study 3
Global Governance & Organizational Leadership
Paizo Organized Play Onboarding Committee — Global Governance Leadership
Challenge
- Fragmented onboarding experience across 18 international regions
- VO Handbook Task Force and Onboarding Committee operating with overlapping mandates
- Documentation pipeline lacking accessibility compliance standards
- International committee coordination spanning US, Australia, UK, and online regions
Actions Taken
- Accepted chair role — structured quarterly meetings and project-specific sessions
- Co-authored the VO Handbook — foundational governance document for VOs globally
- Implemented accessibility compliance pipeline using PAVE checker and Affinity design tools
- Managed multi-tool project infrastructure: Google Drive, Freedcamp, design assets
- Petitioned successfully to merge VO Handbook Task Force into Onboarding Committee
Results
- VO Handbook publicly available — foundational global governance document
- Task force consolidation — organizational redundancy eliminated
- Accessibility-compliant documentation pipeline established
- International membership — US, Australia, UK, online regions represented
- Sustained cadence — quarterly meetings plus project sessions maintained
- Completed a three-year tenure as chair, stepping down in July 2026
Global Committee Leadership
Policy Development
Change Management
Accessibility Compliance
International Coordination
Document Governance
Case Study 4
Financial Technology
Financial Technology Product Delivery — JPMorgan Chase
Challenge
- Stable delivery of complex financial technology products under regulatory scrutiny
- Cross-functional dependencies across product, engineering, and business stakeholders
- Evolving compliance requirements requiring consistent delivery outcomes
Actions Taken
- Collaborated across product managers, engineers, and business leaders for stable delivery
- Identified and resolved delivery blockers; managed complex cross-team dependencies
- Participated in UAT cycles; provided structured product feedback to address issues
- Built strategic relationships across all organizational levels
Results
- Clean compliance outcomes maintained throughout tenure
- Consistent delivery timelines across complex product initiatives
- Improved stakeholder satisfaction through proactive communication
Product Delivery
Regulatory Compliance
Cross-Functional Collaboration
UAT Participation
Risk Management
Case Study 5
Healthcare Technology
Healthcare Technology Systems Operations — Teladoc Health
Challenge
- Platform documentation and process standardization across HIPAA/GDPR environments
- International incident coordination including direct responsibility for Denmark office issues
- Unresolved video codec issue affecting physician call quality — initially deprioritized by IT
Actions Taken
- Documented processes in Jira/Confluence for TeamSupport platform and Sales Demo environment
- Collaborated directly with TeamSupport team to surface and address system issues
- Served as primary international incident coordinator for Denmark office
- Identified video codec issue in Denmark affecting physician calls; escalated and coordinated resolution
- Participated in QA testing initiatives for system stability and product demonstrations
Results
- Codec issue resolved — codec change prevented broader physician service disruption
- HIPAA/GDPR compliant documentation and operations throughout
- International coordination — Denmark office issues managed end-to-end
- Stable platform supported successful customer onboarding
HIPAA / GDPR Compliance
Jira / Confluence
International Coordination
QA Participation
Technical Escalation
Case Study 6
Enterprise Service Management
Enterprise Service Management & Technology Transformation — Amtrak
Challenge
- 24/7 Tier 2 support for 400+ mission-critical applications serving 20,000+ employees
- Legacy ticket management workflows requiring modernization
- Enterprise-wide migration to ServiceNow ITSM platform
Actions Taken
- Served as one of six Tier 2 support leads — maintained 24/7 operational availability
- Contributed to ServiceNow migration — team owned service catalog workstream
- Participated in requirements gathering, testing, and IBM implementation discussions
- Partnered with service owners to redesign onboarding and operational processes
- Mentored junior analysts; coordinated cross-team service delivery initiatives
Results
- 24/7 availability maintained for 400+ critical applications
- 20,000+ employees supported nationwide
- ServiceNow migration completed — service catalog workstream delivered
- Improved service desk performance metrics through process redesign
ITIL Service Management
ServiceNow
Enterprise Operations
Team Leadership
Process Improvement
Case Study 7
Community Platform & Communications Operations
Multi-Platform Community Communications Infrastructure
Challenge
- Community spread across multiple platforms with no unified information distribution
- Manual posting to each channel was unsustainable at regional scale
- Game scheduling announcements needed automated distribution to players
- Regional hub required immediate web and social presence upon RVC promotion
Actions Taken
- Built atlantapfs.org on WordPress — architecture, plugins, content — since 2022
- Launched appaopregion.org regional hub in September 2025 within weeks of RVC promotion
- Designed 13-applet IFTTT automation network for multi-channel content distribution
- Automated Warhorn game scheduling → socials and Discord for Atlanta (deliberate decision not to replicate at regional scale due to volume)
- Embedded Paizo RSS feeds on both sites; piped Paizo blog to Discord via IFTTT
- Designed and implemented GeorgiaPFS Discord role-based architecture for 400+ members
Results
- 13 active applets — single-input, multi-channel distribution
- 400+ member Discord with role-based access across Georgia lodges
- Zero manual duplication — content updates propagate automatically
- Paizo content aggregation — community stays current without leaving Discord
- Zero incremental budget — all free-tier infrastructure
WordPress
IFTTT Automation
Discord Architecture
Community Operations
Content Strategy
RSS Integration
Case Study 8
Entrepreneurship & Brand Strategy
Founder & CEO — Workers’ Rebellion LLC
Challenge
- Identify a viable business built entirely from personal experience and existing skills, with no outside funding
- Design a product roadmap sequenced to generate revenue before incurring major production cost
- Build legal, financial, and brand infrastructure from zero — entity formation, trademarks, vendor relationships
- Establish a transparent, phased financial model rather than making commitments the business couldn’t yet back
Actions Taken
- Formed the Georgia LLC, obtained an EIN, and secured a business license
- Built and readied the company’s first product — a proprietary job search tracking application — for launch at zero incremental production cost
- Designed a four-line product roadmap spanning software and consumer goods, sequenced from lowest to highest cost-to-market
- Advancing trademark protection for the brand and building vendor relationships ahead of upcoming product launches
- Filed Intent-to-Use trademark applications across three USPTO classes (software, apparel, food products)
- Authored the company’s brand system and a four-phase financial transparency model governing how revenue is allocated as the business grows
- Launched C2C and 1099 IT consulting services as an additional revenue line alongside the software product
Results
- First product launch-ready for August 2026 at zero production cost
- Full four-line roadmap defined and sequenced for lowest-risk rollout
- Vendor relationships secured for future production lines ahead of need
- Self-funded — no outside capital raised
- Trademark protection filed across all active and planned product categories
Entity Formation
Brand Strategy
Product Roadmapping
Vendor & Co-Packer Negotiation
Trademark Filing
Financial Modeling
Technical Portfolio
Competencies demonstrated
Product Ownership & Direction
- Full product specification authorship
- Requirements gathering and definition
- QA leadership through production
- Vendor/developer direction
- React/JSX, Supabase, Node.js stack
Web & Automation
- WordPress (architecture, plugins, content)
- IFTTT (13-applet production network)
- RSS feed integration and aggregation
- Cross-platform content distribution
- Warhorn GraphQL data ingestion
Service & Project Management
- ServiceNow ITSM
- Jira, Jira Align, Confluence
- Maximo
- ITIL V3 Foundations
- Agile methodologies
Compliance & Risk
- HIPAA / GDPR
- ISO 9001 (1994 & 2000)
- Financial services regulations
- NDA-compliant data architecture
- Audit preparation