Resume

G. Joel Hager — Resume | Strategic Operations Leader

Full Resume — Version A

G. Joel Hager

Strategic Operations Leader  ·  Regional Operations Director (Volunteer)  ·  Founder & CEO, Workers’ Rebellion LLC

Mableton, GA | 302-533-8295 | 678-867-4485 | joel@your-next-hire.me | g.joel.hager@gmail.com
linkedin.com/in/joelhager | your-next-hire.me
Work Preferences: Remote strongly preferred — available immediately  |  Hybrid or on-site considered (up to 60% in-office) — available immediately  |  Target compensation: $110K+

Professional Summary

Strategic operations leader and entrepreneur who builds and scales multi-state programs, high-performing teams, and operational systems across telecommunications, transportation, manufacturing, financial services, healthcare technology, and large-scale community operations. Currently building Workers’ Rebellion LLC — a self-funded venture launching its first product in August 2026 — while continuing a volunteer leadership role with the Organized Play Foundation dating back to 2018, concurrent with an active job search.

Professional Experience

Founder & CEO
Workers’ Rebellion LLC  |  September 2025 – Present
  • Company Formation: Founded and lead a self-funded, values-driven consumer products and software company; formed the Georgia LLC, obtained an EIN, and secured business licensing.
  • Product Development: Built the company’s first product, a proprietary job search tracking application, beginning September 2025; launching commercially in August 2026 at zero incremental production cost.
  • Product Roadmap: Designed and sequenced a four-line product roadmap spanning software and consumer goods, ordered from lowest to highest cost-to-market.
  • Vendor & Brand Strategy: Authored the company’s brand system and a four-phase financial transparency model; advancing trademark protection for the brand and building vendor relationships ahead of upcoming product launches.
Regional Operations Director (Regional Venture-Coordinator)
The Organized Play Foundation / Paizo Organized Play  |  September 2025 – Present
Volunteer Role — continuous with this organization since 2018; this promotion is not related to the October 2025 JPMorgan Chase departure. Progression: Venture-Agent (2018) → Venture-Lieutenant (2019) → Venture-Captain, Atlanta (2021–2025) → Regional Operations Director (2025–Present).
  • Regional Authority: Top operational authority for a multi-state region, with promotion and demotion responsibility across a multi-tier volunteer structure and third-level conflict resolution jurisdiction; reports to the Organized Play Foundation with operational accountability to Paizo Organized Play.
  • Multi-State Operations: Manage a multi-tier team of senior coordinators and volunteers across a 6-state footprint (VA, WV, TN, NC, SC, GA), coordinating strategic initiatives with national leadership.
  • Growth Leadership: Delivered 183% increase in program participation; as Venture-Captain, reduced Atlanta operational cancellation rates from 30.41% to 20.92% through a custom Google Forms/Sheets/Apps Script operational dashboard — commended directly by Paizo Organized Play leadership. Dashboard served as the conceptual foundation for the current regional platform.
  • Convention Operations: Sole planner for Paizo Organized Play at DragonCon (Atlanta); achieved first post-pandemic Tier 1 convention status in the Appalachian Region.
  • Municipal Partnership: Manage Atlanta’s relationship with the City of Marietta, GA — annual partnership since 2022 for “Marietta the Gathering” event.
  • Operational Intelligence Platform: Authored full product specification and served as product owner and QA lead for the Appalachian Regional Health Dashboard — a production operational intelligence platform aggregating multi-venue data into a single regional health view, built for replication by other regional coordinators. Stack directed: React/JSX, Supabase, Node.js, Vercel, Cloudflare, GitHub.
  • Digital Infrastructure: Built and operate two WordPress sites (atlantapfs.org, appaopregion.org) and a 13-applet IFTTT automation network distributing content across web, Facebook, X/Twitter, BlueSky, and a 400+ member Discord server I own and manage.
  • Community Safety: Developed and implemented comprehensive community safety and inclusion framework for convention operations; framework designed for broader regional rollout.
Independent Operations Consultant
American Horrors / B-Movie TV (Roku)  |  October 2025 – Present
Volunteer Role — unpaid advisory engagement; no billing or invoicing.
  • Systems Development: Designed and deployed Google Forms/Sheets-based ticketing system for technical issue reporting and escalation tracking.
  • Operational Support: Provided research and operational support for merchandise line launch; ongoing advisory relationship.
Former Chair, Onboarding Committee
Paizo Organized Play (Global)  |  2023 – July 2026
Volunteer Role — concluded July 2026 after a three-year tenure.
  • Global Scope: Chaired global committee serving all Pathfinder Society and Starfinder Society players, GMs, Venture-Officers, and lodges worldwide across 18 international regions spanning North America, South America, Europe, Asia-Pacific, Russia, the South Pacific, and online communities.
  • Document Leadership: Oversaw creation, revision, and publishing pipeline for onboarding documentation with accessibility compliance requirements; co-authored the publicly available VO Handbook.
  • Organizational Change: Successfully petitioned to merge VO Handbook Task Force duties into Onboarding Committee, consolidating redundant organizational functions at the national level.
Senior Product Delivery Associate
JPMorgan Chase, Atlanta, GA  |  July 2022 – October 2025
  • Cross-Functional Collaboration: Collaborated with product managers, engineers, and business leaders to ensure stable delivery of financial technology products while managing regulatory compliance requirements.
  • Risk Management: Identified and resolved delivery blockers, managed complex dependencies, and advocated for resource alignment achieving consistent project delivery timelines.
  • UAT & Product Feedback: Ran user acceptance testing cycles and delivered structured feedback to product teams, supporting clean regulatory outcomes throughout tenure.
  • Stakeholder Relations: Partnered across all organizational levels to improve stakeholder satisfaction through proactive communication and issue resolution.
Technical Systems Consultant
Mission Staff for Teladoc Health, Remote  |  March 2021 – July 2022
  • Healthcare Systems Documentation: Documented processes and procedures for the TeamSupport platform and Sales Demo environment in Jira/Confluence; partnered directly with the TeamSupport team to surface and resolve system issues.
  • Compliance Operations: Held direct responsibility for HIPAA/GDPR compliance and issues originating from the Denmark office, serving as the primary point of contact for international incident coordination.
  • Cross-Border Issue Resolution: Identified and escalated a video codec issue originating in the Denmark office affecting physician call quality; coordinated with technical teams through to resolution, requiring a codec change that prevented broader service disruption.
  • Quality Assurance Participation: Supported testing initiatives that ensured system stability and reliability for product demonstrations and customer onboarding.
Lead Service Management Analyst
Amtrak, Sandy Springs, GA  |  May 2016 – September 2020
  • Enterprise Operations: Served as one of six Tier 2 support leads for 400+ mission-critical software applications serving 20,000+ employees nationwide, maintaining 24/7 operational availability.
  • Technology Transformation: Contributed to team-wide migration to ServiceNow ITSM platform; team collectively owned the service catalog workstream including requirements gathering, testing coordination, and implementation discussions with IBM as the platform builder.
  • Service Excellence: Partnered with service owners to redesign onboarding procedures and operational processes, significantly improving service desk performance metrics.
  • Team Leadership: Mentored junior analysts and coordinated cross-team initiatives, ensuring consistent service delivery standards across the organization.

Key Achievements & Recognition

Entrepreneurial Leadership

Founded Workers’ Rebellion LLC (September 2025); built and readied first product for an August 2026 launch at zero incremental production cost; designed a four-line product roadmap and a four-phase financial transparency model.

Regional Operations Director (Volunteer)

Advanced to top authority role managing multi-state operations with direct reporting accountability to national organizational leadership and promotion/demotion authority across a multi-tier volunteer structure — an unbroken volunteer relationship since 2018.

Former Global Committee Chair (Volunteer)

Served as Chair of Paizo Organized Play Onboarding Committee, 2023–July 2026 — global scope serving all organized play participants across 18 international regions worldwide; co-authored the VO Handbook.

Operational Intelligence Platform

Authored product specification and directed production deployment of regional health dashboard on enterprise-grade stack at zero incremental budget.

Thought Leadership

Published research-backed analysis of ATS bias in hiring systems; post reached 59,000+ impressions, 507 reactions, and 228 comments on LinkedIn within 30 days.

Convention Excellence

Delivered 183% growth in program participation; achieved first post-pandemic Tier 1 convention status in Appalachian Region.

Cross-Industry Success

Delivered clean compliance outcomes across telecommunications, transportation, manufacturing, healthcare technology, financial services, and community operations — every regulated environment, zero shortfalls.

Emergency Preparedness

CERT-trained through the City of Smyrna, GA; certified and available for activation upon city callup — integrating community safety awareness into professional risk management practice.

Core Competencies

Strategic LeadershipMulti-state operations, team development, stakeholder management, succession planning, conflict resolution
Volunteer & Nonprofit LeadershipMulti-tier volunteer program management, global committee governance, board-level policy development, volunteer recruitment and training, succession pipeline development
Operations ManagementProcess optimization, resource allocation, performance metrics, quality assurance, change management
EntrepreneurshipStartup formation, brand strategy, product roadmapping, vendor negotiation, trademark filing, financial modeling
Independent ConsultingClient advisory, ticketing and escalation system design, merchandise launch support, ad sales and programming strategy
Product OwnershipRequirements authorship, product specification, QA leadership, vendor direction; directed production deployment utilizing React/JSX, Supabase, Node.js, Vercel, Cloudflare, GitHub
Platforms & ToolsWordPress, Google Workspace, IFTTT, Jira, Jira Align, Confluence, ServiceNow, Maximo, Agile methodologies
Industry KnowledgeFinancial services, healthcare technology, telecommunications, transportation, manufacturing, community operations, emergency response, inclusive community operations
CommunicationExecutive reporting, policy development, training development, accessibility compliance, content architecture

Technical Proficiencies

Product Direction & QAAuthored full product specifications and led QA for production deployment utilizing React/JSX, Supabase (PostgreSQL), Node.js, Vercel, Cloudflare, GitHub
Web & AutomationWordPress (site architecture, plugins, content); IFTTT (13-applet production automation network); cross-platform content distribution
Service & Project ManagementJira, Jira Align, Confluence, ServiceNow, Maximo, ITIL V3, Agile methodologies
Data & AnalyticsGoogle Workspace (Sheets, Forms, Apps Script, Drive); performance dashboards; metrics tracking; multi-source reporting systems
Compliance & RiskFinancial services regulations, HIPAA, GDPR, ISO 9001 (1994 & 2000 standards), NDA-compliant data architecture, emergency response procedures, audit preparation

Education & Certifications

  • Coursework: Information Science (Widener University), Communications (University of Delaware), Justice, Law & Society (American University)
  • ITIL Foundations (V3) Certification – Service Management
  • FCC Restricted Radiotelephone Operator License
  • CERT Emergency Response Training – City of Smyrna, GA; certified and available for activation

Earlier Career

Rodel / Rohm & Haas Electronic Materials — Customer Service, then Quality Assurance; co-lead ISO auditor; contributed to zero-nonconformity transition from ISO 9001:1994 to ISO 9001:2000 standard as part of four-person QA team.

E.I. du Pont de Nemours (contract via Kelly Mitchell Group) — International Customer Service.